Shipping Policy

Shipping Policy

At Encoriel Luxe, each order is prepared with care and shipped through trusted logistics partners to the customer’s destination country or region.

Because we work with multiple logistics providers depending on destination, item value, customs requirements, and service availability, the shipping carrier used for your order may vary.

Order Processing Time

Orders are typically processed within 3–5 business days after payment confirmation.

Processing time may vary depending on:

  • Item location
  • Authentication or certificate preparation
  • Packaging requirements
  • Logistics partner availability
  • Customs documentation

If additional verification, photos, or shipping confirmation is needed, we may contact you before dispatch.

Shipping Methods

We ship through third-party logistics partners selected based on the destination country, service route, item value, and shipping conditions at the time of dispatch.

Your order may be shipped through international express, cross-border logistics, or other trackable delivery services arranged by Encoriel Luxe or our logistics partners.

Once your order has been shipped, tracking information will be provided when available.

Estimated Delivery Time

Estimated delivery time varies by destination and logistics route.

Most international orders may take approximately 7–20 business days after dispatch, depending on:

  • Destination country or region
  • Customs clearance
  • Local delivery network
  • Public holidays
  • Weather, inspections, or unexpected carrier delays

Delivery estimates are not guaranteed and may change due to customs or carrier-related factors outside of our control.

Duties, Taxes & Customs Fees

Import duties, taxes, VAT, customs fees, brokerage fees, and any other import-related charges are not included in the product price, shipping fee, or checkout total unless clearly stated otherwise.

These charges are the responsibility of the buyer.

Customs policies vary by country or region. Please check with your local customs office before placing an order if you are unsure about possible import costs.

After your order arrives in the destination country or region, the carrier, customs authority, or local delivery partner may contact you directly to collect any applicable import charges before delivery. Failure to pay these charges may result in delivery delays, failed delivery, return, or disposal of the package.

Encoriel Luxe is not responsible for delays, additional charges, refused delivery, return, disposal, or delivery issues caused by customs clearance procedures or unpaid import charges.

Shipping Address

Please make sure your shipping address, phone number, and email address are accurate before placing your order.

We are unable to guarantee address changes once an order has been processed or dispatched.

If a package is delayed, returned, lost, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer, any additional shipping costs, return fees, customs fees, or reshipping fees may be the customer’s responsibility.

Signature Requirement

For high-value items, delivery may require a signature upon receipt.

Please make sure someone is available to receive the package at the delivery address. If delivery fails due to absence, refusal, or failure to collect the package, additional fees may apply.

Packaging

All items are packed securely before shipment.

Because our products are pre-owned luxury items, included accessories may vary by item. Product pages will state whether the item includes accessories such as a box, dust bag, card, receipt, certificate, or other materials.

Shipping packaging is designed to protect the item during transit and may differ from original brand packaging.

Delays

While we work with reliable logistics partners, international shipping may occasionally be delayed due to:

  • Customs inspections
  • Import documentation review
  • Local carrier delays
  • Weather conditions
  • Public holidays
  • Flight or route adjustments
  • Regulatory or security checks

We will assist where possible, but Encoriel Luxe is not responsible for delays caused by customs authorities, local carriers, or events outside our control.

Lost or Damaged Packages

If your package appears lost, delayed, or damaged in transit, please contact us as soon as possible.

We will assist with tracking inquiries and logistics partner communication where possible.

Please keep all packaging materials and photos if the package arrives damaged, as they may be required for a carrier investigation.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned due to unpaid duties, customs issues, incorrect address, or failure to collect the shipment, the customer may be responsible for:

  • Original shipping costs
  • Return shipping costs
  • Customs fees
  • Import duties or taxes
  • Reshipping fees
  • Any loss or damage during return transit

Refunds, if applicable, will be reviewed after the item is safely returned and inspected.

Questions Before Shipping

If you have questions about shipping to your country or region, import duties, delivery estimates, or available logistics options, please contact us before placing your order.

We are happy to help you review the expected shipping process for your destination.